We currently ship across the MENA region, including the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. We are working on expanding our reach. Follow us on Instagram for updates.

Shipping costs are calculated at checkout based on your location and selected delivery option. Orders over a certain value may qualify for complimentary shipping. This will be clearly indicated at checkout.

We ship from our fulfillment partners within 2 business days of order confirmation.

Delivery times vary by country, typically:

• UAE: 2-3 business days
• GCC countries: 3-7 business days
• Rest of MENA: 5-10 business days

You will receive a tracking number as soon as your order ships.

Yes, we offer express shipping options at checkout in selected regions.

Yes, COD is available in the UAE, Saudi Arabia, Kuwait, Oman, and Bahrain.

UAE: No fee

GCC countries: 10 AED per shipment

In most cases, yes. Please keep your phone available to avoid delays.

Once your order has been placed, it enters our fulfillment system quickly. If you need to modify or cancel your order, please contact us at info@tenoone.ae within 2 hours of placing it. After that, we cannot guarantee changes.

You will receive an order confirmation email right after your purchase. If you don’t see it, please check your spam or junk folder, or contact our support team.

Yes. Our limited collections often launch through pre-order to reduce waste and ensure exclusivity. Estimated delivery times will always be specified on the product page.

Saudi Arabia:

Some countries require you to provide your ID number, full name, and expiry date to ensure smooth customs clearance and prompt delivery.

Acceptable documents include your National ID, passport, or any government-issued document providing proof of residence.

Please note that the name on the ID must match the name used for the order.

Qatar:

Acceptable documents include your National ID, passport, or any government-issued document providing proof of residence along with expiry date.

Please note that the name on the ID must match the name used for the order.

Oman:

Only acceptable documents include your National ID name and number along with expiry date.

Please note that the name on the ID must match the name used for the order.

To ensure a smooth customs clearance process, please enter the requested details. For more information, feel free to contact our team.

We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and in original condition with all tags attached.

To initiate a return, please email info@tenoone.ae with your order number and reason for return.

Yes, we offer size exchanges depending on product availability. Please reach out to our team to initiate an exchange.

Return shipping fees are the responsibility of the customer, unless the item received was damaged or incorrect.

Refunds are processed within 7–10 business days after the returned item has been inspected and approved.

We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as Apple Pay and Google Pay.

We also support local payment gateways popular across the MENA region for your convenience.

Yes. Our website uses industry-standard encryption to ensure that your data and payments are fully protected.

We do not store your card details at any point during or after checkout.

Our cotton pieces are crafted from premium fabrics. To preserve their longevity:

• Machine wash cold on a gentle cycle
• Wash with similar colors
• Do not tumble dry, we recommend air drying
• Iron inside-out if needed, on low heat

Silk is delicate and should be hand-washed in cold water using a gentle detergent. Air dry flat. Do not wring, tumble dry, or expose to direct sunlight for extended periods.

Yes. Each product includes a care label and we encourage you to follow it to maintain the quality and longevity of your piece.

We currently do not offer repair services, but we are happy to advise on the best way to handle fabric issues or stains.

Please send us a photo at info@tenoone.ae.